Shipping policy

We strive to deliver products purchased from House Of Prints in excellent condition and in the fastest time possible.

Generally, you will receive your order in 1-9 business days depending upon the customer location and area code. All orders placed on houseofprints.com.au website are dispatched through Australia Post or DHL. 

Please be aware that external factors beyond the control of House of Prints may occasionally lead to delays in the delivery of your order. These delays can arise due to customs clearances, holiday periods, or the remote nature of your delivery destination. If your order is time-sensitive, we strongly advise selecting express delivery options whenever feasible. Please note that House of Prints cannot assume responsibility for shipping delays, and we are unable to guarantee precise delivery dates or specific timeframes for your orders. Your understanding and patience are greatly appreciated as we work diligently to ensure your order reaches you as promptly as possible.

At House of Prints, we provide tracking services for all orders to enhance your shopping experience. However, it's important to note that we cannot assume responsibility for any items that may be lost during transit or those that have been delivered with valid proof of delivery. In the unfortunate event that your parcel goes missing, we kindly ask you to take the necessary steps by initiating a formal complaint as the rightful owner of the parcel directly with the relevant shipping carrier, such as Australia Post or DHL. Your cooperation in this matter is greatly appreciated, and we are here to assist you throughout the process to the best of our ability.